IT Support & Cloud Operations Engineer

Join WCC and contribute to secure, efficient IT operations by supporting our global workforce and maintaining our cloud-based environments.

WCC is looking for someone who enjoys solving technical issues, working with Microsoft 365 and Entra, and contributing to enterprise cybersecurity by securing systems, devices, and identities across the company. We’re seeking someone who is proactive and service-minded, ready to support our global team and help us grow our modern IT landscape.

About WCC

WCC is a software company with offices in Europe, the USA, and Malaysia. We develop advanced matching technology used by governments and organizations worldwide, focused on public employment and identity management solutions.

Role Overview

As an IT Support & Cloud Operations Engineer, you’ll work as part of a small global IT team supporting WCC’s employees across offices and remote locations in multiple time zones. Your focus will include Microsoft 365 and Entra ID administration, secure device provisioning, and contributing to enterprise cybersecurity protecting endpoints, identities, and cloud systems. This role offers variety, modern tools, and the opportunity to build deeper expertise in IT operations and cybersecurity.

In addition to core IT responsibilities, this role also includes occasional support for local office management tasks in the Malaysia office.

Key Responsibilities

·       Provide 1st and 2nd line support for WCC employees across offices and time zones, including troubleshooting laptops (Windows/macOS), mobile devices, AV equipment, and Microsoft 365 applications.

·       Manage user accounts, permissions, and access policies in Microsoft Entra ID (Azure AD) and Microsoft 365.

·       Handle the complete onboarding and offboarding process: account setup, access provisioning, hardware/software configuration and asset tracking.

·       Provision and configure Windows and macOS devices using Microsoft Intune (MDM), Windows Autopilot, and Apple Business Manager (ABM).

·       Monitor threats and respond to security incidents across Windows and macOS devices using Microsoft Defender for Endpoint and other tools, including vulnerability remediation, threat detection, and incident response support.

·       Enforce and maintain endpoint security through Conditional Access, MFA, compliance policies, and patch management.

·       Support cloud-based infrastructure, including Microsoft 365 services and Entra Cloud PCs for remote users.

·       Perform basic network maintenance and troubleshooting (e.g., Wi-Fi, connectivity issues, network backups).

·       Automate routine checks, security reporting, and tasks using scripting (e.g., PowerShell) or cloud dashboards.

·       Support basic local office management tasks in the Malaysia office as a secondary responsibility, such as coordinating with building services, handling deliveries, managing office supplies, and assisting with local vendors or logistics when needed.

A Day at the Office

As an IT Support & Cloud Operations Engineer, your day involves a mix of support, system management, and security tasks. You’ll start by reviewing incoming tickets and resolving issues related to user devices, Microsoft 365 applications, or account access. Throughout the day, you’ll handle device provisioning using Intune, Autopilot, Apple Business Manager, and manage onboarding or offboarding activities.

You’ll spend part of your time monitoring compliance and security alerts, responding to incidents, or adjusting security baselines. Routine tasks may include maintaining device configurations, managing Entra ID access, and ensuring patching and endpoint protection are up to date. You’ll also support colleagues in different regions and time zones, often coordinating with the IT Manager to prioritize tasks or implement changes.

The role is varied, with a balance of support work, cloud administration, contributing to a secure, well managed IT environment.

Skills & Experience

·       3–5 years of relevant IT experience in a hybrid support/engineering role.

·       Strong knowledge of Microsoft 365, Entra ID (Azure AD), Intune, and endpoint security.

·       Experience supporting and managing both Windows and macOS devices.

·       Confident in troubleshooting hardware and software issues and using remote support tools.

·       Familiarity with cloud identity and access management (MFA, Conditional Access).

·       Basic networking knowledge (Wi-Fi, DNS, DHCP).

·       Experience with scripting or automation (e.g., PowerShell) is a plus.

·       Solid understanding of cybersecurity principles (Zero Trust, least privilege, patching).

·       Strong English communication skills (verbal and written).

·       Customer-focused, solution-oriented, and able to work independently.

·       Flexible, self-motivated, and comfortable working across time zones.

Why Join WCC?

•            Work in a modern IT environment with global impact.

•            Gain hands-on experience with Microsoft’s latest cloud technologies.

•            Be part of a small, capable IT team where your work makes a visible difference.

•            Opportunity to grow into security or cloud engineering specializations.